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acktech

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This problem is usually the result of reversed wiring somewhere along the cable routing from the E-04 to the remote. If you used ANY components in the wiring that are not from the ACK installation kit, this should be the first place you look. All of our wiring is straight through pin to pin. A lot of the aftermarket  couplers are crossover, and will reverse the wiring going to the remote.

An easy way to solve this problem is to cut the head off the plug going into the remote, and crimp it back on reversed 180 degrees.
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